Did you know that Kerala and Florida have a few things in common? Let's see how. Jennifer Kumar shares some of the things India's southwestern state has in common with America's southeastern state through words and pictures. Get in touch with us to help build your global, virtual, offshore, onsite and distributed teams: http://www.authenticjourneys.info Video 27/100
Views: 10390 Jennifer Kumar
More at http://www.authenticjourneys.info
Views: 11326 Jennifer Kumar
Here are a few books you can use to improve your English skills. Here are a few books I mention in the video: LitStart: Strategies for Adult Literacy and ESL Tutors LitStart: Strategies for Adult Literacy and ESL Tutors By Patricia Frey, Evey Renner http://astore.amazon.com/authenticjourneys-20/detail/B000GUBXZU Mastering the American Accent with Audio CDs Mastering the American Accent with Audio CDs By Lisa Mojsin M.A. http://astore.amazon.com/authenticjourneys-20/detail/0764195824 Superlatives: American Accent Training: Grammar with Audio CDs By Ann Cook http://astore.amazon.com/authenticjourneys-20/detail/0764196510 Idioms: Essential Idioms in English: Phrasal Verbs and Collocations By Robert J. Dixson http://astore.amazon.com/authenticjourneys-20/detail/0131411764
Views: 29856 Jennifer Kumar
The original people who live in the now U.S. are still known by a majority of people as "Indians." Now, many refer to this group as "Native Americans." Many wonder why the original people of the U.S. are (were) called Indians. I share my thoughts on this in this video. Jennifer Kumar is a cross-cultural trainer and American accent coach in Kochi, India. Her website is authenticjourneys.info.
Views: 8633 Jennifer Kumar
It's not just about what you say - but how you say it that makes all the difference. What is said + HOW it is said = Confidence (or not) Choosing the words is often the easy part, and the non-verbal aspect of the message is often not given importance when rehearsing the delivery. This is a fatal flaw as the way it is said (tone of voice and non-verbals) tell the real underlying story to an American. Learn where you may be going wrong in your tone, inflection, intonation and non-verbal communication when delivering a message and get a few ideas on how you can resolve this issue. Jennifer Kumar, your coach helps you understand this through discussion, demonstration and through a fun video clip from a famous cartoon! Jennifer Kumar is Owner and Program Director at Authentic Journeys. www.authenticjourneys.info
Views: 3258 Jennifer Kumar
Reporting from a popular motel chain called Red Roof, Jennifer Kumar is in Amherst, New York near the State University of New York to talk about the differences an ordinary consumer may notice about hotels and motels. Are you going to the US for business? For business travelers going onsite to the US, we provide cross-cultural predeparture training and more! Visit http://www.authenticjourneys.info to learn more!
Views: 9522 Jennifer Kumar
"How was your day?" is a common question asked in the U.S. In this video I share variations of this question along with common types of answers. This video will also help your global team members gain awareness of working across different time zones. To learn about the small talk training program for virtual teams working with Americans or going onsite to the US, see this page: http://authenticjourneys.info/cross-culture-training-small-talk-training.php Video 9 of 100 in 1 video a day for 100 days challenge. From the blog: http://blog.authenticjourneys.info/2016/07/how-was-your-day-common-small-talk.html
Views: 693 Jennifer Kumar
Jennifer Kumar, Managing Director of Authentic Journeys shares a few key statements or questions offshore teams can use to wrap up or calls with onsite teams or American clients or customers (if working in a BPO or call process unit). Learn about Authentic Journeys cross-cultural programs at http://www.authenticjourneys.info
Views: 335 Jennifer Kumar
When coming onsite to the U.S., it's important to know how to use the washing machine and dryer as washing and drying clothes in your room is not convenient and not usually recommended to do in the hotel rooms in the U.S. In this video, Jennifer Kumar shares tips on how to use laundry machines (washing machine and dryers) in hotels in the U.S. Basic tips on how to use the laundry facilities (washing machine and dryer) in the U.S.: Where to buy laundry soap (fabric softner and dryer sheets) Importance of separating out clothes How to use the washing machine (water temperature, cycle durability, etc.) Tips on how to use the dryer (keep in mind drying Indian clothes in the dryer) Ironing - use of iron and ironing board which is kept in the room you stay in There are a few points that were missed in this video: Where to add the laundry soap and fabric softener in the washing machine (I tried to label this at minute marker 4:20). Use of dryer sheets. Dryer sheets may remove static from clothes as well as adding a clean scent. If you have sensitive skin, try buying detergents and laundry supplies labeled 'free and clear'. Brands I like are All or Seventh Generation. (I am not being paid to advertise this.) Jennifer Kumar provides cross-cultural training to Indians and other nationalities working with Americans on virtual teams or going onsite to the U.S. on expat assignments. More at http://www.authenticjourneys.info
Views: 5163 Jennifer Kumar
Recently, I was invited as an Executive in Residence, advising international students studying MBA at Binghamton University on resume building skills. While we focused on this, another very important theme emerged - how to make professional small talk, build relationships with Americans, and how to network effectively. While small talk is a major component of most of the US culture culture training both for virtual teams in India and also for Indians preparing for expat assignments, it's still a bit of a shock to me to hear that people who have been living in the US have the same fears, and do not have opportunities to make small talk with Americans either, though they are living in the US. But, I am reminded that this is not the first time I am hearing these stories. The first time I heard a similar story was by a foreign medical researcher working at a major American university hospital more than six years ago. At that time, I was so shocked as the stereotype in my mind was if someone was in the US, wouldn't they be able to interact with Americans? Well, yes and no! This simple question has a complex backdrop which differs greatly depending on the person integrating in the the US culture, how they do it, and how often they actually get to talk to everyday Americans. Questions Indian and other foreign students in the US asked me are the same ones that Indians in India ask: How can I start a conversation with Americans? How do I refer to Americans I meet the first time? What topics should I avoid in small talk? What if I don't know the answer to a question (about football, for instance)? How do I get them to talk back to me? How can I end a conversation? How can I follow up with a networking conversation or an interview lead? How can I make a connection with professionals on LinkedIn (or Facebook)?
Views: 260 Jennifer Kumar
When most people think of outsourcing (in the U.S.), they may think of businesses moving abroad. While this can be true, Jennifer Kumar shares some examples of domestic outsourcing in the U.S. (ex. Paychex), what outsourcing aims to achieve, the different kinds of outsourcing, and the related terms KPO and BPO. Authentic Journeys has worked with outsourced projects and processes in India including: Business Analytics IT, Software & Mobile App Development eCommerce & Consumer Retail Educational Services & Support Financial Planning & Investing Legal Services & Conveyancing Communications Infrastructure Planning Medical Insurance Administration Offshore Recruitment Mortgage Banking To learn more about how Authentic Journeys can help your virtual teams cross cultural borders, visit: http://www.authenticjourneys.info This is video 21/100
Views: 1002 Jennifer Kumar
See how the time changes happens when the clocks fall back one hour from 2am to 1am at the end of daylight saving time (DST), on the first Sunday of November (Nov. 1, 2015). How does the time change impact global and remote teams? What are some cool apps you can use to manage meeting times in various time zones in real time? Listen closely to the video for more info. Are you working on a remote team? If you have onsite team members in the US, and offshore teams in India, check out these posts: How DST impacts meeting planning - https://www.google.com/url?q=http://blog.authenticjourneys.info/2012/11/how-india-us-scheduling-is-impacted-by.html How DST impacts Indian offshore teams- http://blog.authenticjourneys.info/2015/03/how-dst-impacts-indian-offshore-teams.html What is daylight saving time (DST) - http://blog.authenticjourneys.info/2012/03/spring-ahead-fall-back-what-is-daylight.html
Views: 1164 Jennifer Kumar
Reporting from the State University of New York at Buffalo (SUNY), Jennifer Kumar speaks about some of the challenges international students in the US face when it comes to learning the US culture and how this can handicap them in their job searches. Jennifer Kumar, the Managing Director of Authentic Journeys, provides professional development sessions for international students from a cross cultural perspective. Contact us (www.authenticjourneys.info) to learn more about college to corporate (C2C) programs. Past programs were held at SUNY Buffalo, Binghamton University, SUNY Brockport, Monroe Community College and others. View program details, photos, and more here- http://blog.authenticjourneys.info/2016/01/college-to-corporate-professional.html
Views: 424 Jennifer Kumar
Jennifer Kumar reports from Clarence Travel Plaza outside Buffalo, New York on interstate 90 (hereafter, I-90) talking about travel tips on the I-90 and the difference between different kinds of stop offs - rest areas vs. service areas. Jennifer Kumar, the Managing Director of Authentic Journeys provides cross-cultural pre-departure training programs for Indian software and other professionals going onsite to the US. More about this program at: http://authenticjourneys.info/us-culture-training-finishing-school.php
Views: 435 Jennifer Kumar
How do I respond when my American colleague asks me to join him or her for lunch? Who pays? Does he pay? Should I pay? Should I accept them to pay for me? This short video covers a few pointers on this topic as based in work culture from New York State. This video is created by Jennifer Kumar. She provides services to help your Indian team members work better with American colleagues. More at - http://www.authenticjourneys.info/p/about.html
Views: 422 Jennifer Kumar
Between the end of November and the beginning of January, Americans wish each other Happy Holidays. Listen to this video to find out what "Happy Holidays" means. Jennifer Kumar is a coach helping Indians to communicate better with Americans through cross-cultural and accent training programs in Kochi, India. See her website at authenticjourneys.info.
Views: 226 Jennifer Kumar
Based in Kochi, India, I help people one to one or small groups improve your: Fluency, Comfort, Confidence, Pronunciation, Expressions, Emotive aspect, and everyday usage of English as a LIVING LANGUAGE. I take the academics out of language learning as much as possible and make it liveable and relatable to everyday life. Service available to clients directly or hired via company's HR departments (training resources). Contact me: http://www.authenticjourneys.info/2010/08/contact-me.html Facebook: http://www.authenticjourneys.info/2010/08/contact-me.html
Views: 4059 Jennifer Kumar
Moving to India as a foreigner? NRIs returning to India (R2I)? Managers want to know about the Indian situation to help your employees with cross-cultural adjustment for offshoring and outsourcing projects? This book is for you! It will help you to set up your life in India - the practical daily life kind of stuff!! To buy Margo's book, Moon Series "Living Abroad in India" click here - tinyurl.com/margobigg By the way, I make a few grammatical errors while talking. Sometimes it happens. I hope you get the idea though! Sometimes excitement gets the best out of me and I trip over my tongue! Jennifer Kumar, Cross Cultural Coach - [email protected] http://www.authenticjourneys.info
Views: 2587 Jennifer Kumar
What does it mean if your US Client says, "This meeting is all over the place?" Do you want to hear this or wish you hadn't heard it? Jennifer Kumar, the Managing Director of Authentic Journeys offers cross-cultural preparation for Indians working with Americans and Westerners. More at www.authenticjourneys.info
Views: 423 Jennifer Kumar
Normal working hours can vary slightly not only from company to company, but from country to country. In this video, Jennifer Kumar shares about normal working hours for office-goers in Kochi, India who work locally and on global, virtual teams with Americans. To learn more about virtual team building, see our website: http://blog.authenticjourneys.info/2015/09/cross-culture-training-for-virtual.html This is video 10 of the 1 video a day for 100 days series.
Views: 50 Jennifer Kumar
Do you ever wonder if people are opening your emails? Well- it all starts in how your email catches their eye in their email client! How do you decide what story to read or watch in the news? Most of us choose the story based on a catchy headline. Let's look at how to write more catchy subject lines to help our readers understand exactly what our emails are going to be about. Understanding how to tailor not only our messages but our subject lines to the person we are writing to will help convince him or her to read our email, and not pass it by or think they can get the information later. You take precious minutes from your day to keep your virtual and international distributed offshore team informed, let's make sure they are reading what we write by using the tips in this five part series. Business Email Tutorial - Subject Lines (5 of 5) Learn more about the email writing workshop at: http://authenticjourneys.info/email-skills-training.php
Views: 83 Jennifer Kumar
Because email may be one of the only interactions our virtual team members have with us, it's important to know simple and effective tips to writing better e-mails that set and maintain good impressions. In this video, we will look at how to open and close an email. In business, we need to know how to refer to our counterparts, greet them and also close the email or say good bye. E-mails are not text messages, nor are they written letters. To help our counterparts build a good rapport with us on global teams, let's look at some simple and effective tips to improving our e-mail communication to help our readers think good things about us, feel good things about us, and do things with or for us. Learn more about email and business writing training programs at: http://authenticjourneys.info/email-skills-training.php From the blog: http://blog.authenticjourneys.info/2016/07/free-tutorials-on-business-e-mail.html
Views: 2284 Jennifer Kumar
Dr. Nilesh Patel emigrated to the U.S. from India when he was in middle school. Building a strong educational foundation was important in his family. Upon completing higher studies in Pharmacy and Medicine (Northwestern Medical School) he was ready to take the entrepreneurial plunge. Dr. Patel has owned and operated hotels in the U.S. as well as his most current venture, the Golden Corral in Henrietta, New York.
Views: 181 Jennifer Kumar
Many people have met someone with an unclear or 'bad' accent that is able to communicate effectively with Americans. How is this possible? I share my thoughts on that in this video. More about Authentic Journeys at http://www.authenticjourneys.info Video 17 of 100
Views: 34 Jennifer Kumar
Depending on where you live in the U.S., 5 to 10 cents is added on your bill when buying soda, beer, bottled water and some juices. Did you know you can recover this money? Jennifer Kumar helps you to understand this if you live in New York, Vermont, Connecticut, Michigan, California, Oregon, Hawai'i, Maine, West Virginia, Iowa or other states that participate in bottle deposit programs. Learn more about our cross-cultural training program that prepares your expat workers to the U.S. at http://authenticjourneys.info/us-culture-training-finishing-school.php. VIdeo 29 of 100
Views: 1122 Jennifer Kumar
"What are your office timings?" While this is a common question in Indian English, the phrase "office timings" is not commonly used in American English. Listen to the video below to learn the common phrase or question we can use in place of "What are your office timings?" This video is one of many in the series, "Small Talk: India vs. the U.S." In this series we will explore the differences between making small talk in business conversations in the U.S. and India, focusing on the differences between Indian English and American English while also looking at the acceptable and avoidable questions when interacting with Americans in business. Jennifer Kumar, author of this blog, and video commentator, an American citizen is based in Kochi, India. She provides cross-cultural business training to Indians working on global teams with Americans. Contact us for more information. http://authenticjourneys.info/contact-jennifer-kumar.php
Views: 166 Jennifer Kumar
See how the time changes happens when the clocks fall back one hour from 2am to 1am at the end of daylight saving time (DST), on the first Sunday of November (Nov. 1, 2015). Are you working on a remote team? If you have onsite team members in the US, and offshore teams in India, check out these posts: How DST impacts meeting planning - https://www.google.com/url?q=http://blog.authenticjourneys.info/2012/11/how-india-us-scheduling-is-impacted-by.html How DST impacts Indian offshore teams- http://blog.authenticjourneys.info/2015/03/how-dst-impacts-indian-offshore-teams.html What is daylight saving time (DST) - http://blog.authenticjourneys.info/2012/03/spring-ahead-fall-back-what-is-daylight.html
Views: 260 Jennifer Kumar
Traveling around the US, things look standardized and similar. But, does that mean that the US culture is the same everywhere? No! We have to look a little deeper than the surface to find the uniqueness at times. As it is the same with culture, the same with people, too! Let's not judge a book by it's cover. More at authenticjourneys.info
Views: 258 Jennifer Kumar
Mondays can be tough! To ease into work related conversations, the small talk question, "How was your weekend?" is often used. This is a common and acceptable small talk question to use to start meetings or conversations on Mondays. If you are in the U.S., this question can be used on Mondays instead of, "How are you?" If you are on a virtual team, this is a good question to use to start the call. In this video, Jennifer Kumar shares some tips on how to use this question with sample conversations. She also shares some things to keep in mind to avoid getting too personal with American counterparts. Use small talk to build relationships with Americans on your virtual team. Little things can go along way to building familiarity and comfort in both normal, daily situations and tense, negotiation-type situations. Small talk can help us feel more friendly with each other, more comfortable. Learn more by watching this video and this series. Learn more about our Small Talk corporate training session at: http://authenticjourneys.info/cross-culture-training-small-talk-training.php
Views: 438 Jennifer Kumar
Making small talk with your U.S. colleagues is easy once you know the dos and don’ts! Asking about the weather is a common and very acceptable small talk topic, not only with Americans, but the British also. In this video, Jennifer Kumar shares tips on how to ask this question, types of answers you could get, and how to build short, effective small talk conversations using this question. While some in India may hesitate to ask this question because answers like snow, tornadoes, ice or other types of weather may not be common all over India, Jennifer shares tips on how to make unrelatable topics like this easy to tackle as well. If you would like more to know more about how making small talk can improve your business relations with Americans visit our site or blog, or get in touch with us today through: http://www.authenticjourneys.info
Views: 451 Jennifer Kumar
In business, writing long, drawn out stories will not get others to read our emails. Instead, if we can extract the main points and create lists, our readers will read our message quicker, understand what we need to do in minimal time, and then hopefully move on to actually doing it. We have built our base from how to open and close our email, to adding spacing into emails, and now how to extract key points to create easy-to-read lists. I have taught these tips to hundreds of virtual and global team members. Weeks after applying these tips, team members would approach me exclaiming that their emails were being responded to in record time! Before using these tips, emails may have gotten a response within one to three days (sometimes no response). After applying these tips, a higher percentage of emails were responded to within hours or days (depending on the nature and urgency of the email). In some cases, team members reported lower incidents of manager escalation to get emails responded to from global team members because after adding these tips, the team members were able to more quickly digest and respond to emails. This is no joke. Try it today. To learn more about our email training programs: http://authenticjourneys.info/email-skills-training.php From the blog: http://blog.authenticjourneys.info/2016/07/free-tutorials-on-business-e-mail.html
Views: 308 Jennifer Kumar
Learn how the time change impacts global, offshored, co-located and distributed teams: Video Tutorials: What is Daylight Savings Time: http://blog.authenticjourneys.info/2015/03/video-tutorials-what-is-daylight-saving.html Why do we have time zones?- http://blog.authenticjourneys.info/2015/03/why-do-we-have-time-zones.html Spring Forward What is Spring Forward?- http://blog.authenticjourneys.info/2015/03/what-is-spring-forward.html Fall back Turn Back Time - November Marks the End of Daylight Saving Time- http://blog.authenticjourneys.info/2014/11/turn-back-time-november-marks-end-of.html Coordinating meetings at the end of DST- http://blog.authenticjourneys.info/2012/11/how-india-us-scheduling-is-impacted-by.html Time Management Expressions of Time/Disagreement- http://blog.authenticjourneys.info/2013/05/american-expressions-of-time.html How to Tell Time in American English- http://blog.authenticjourneys.info/2015/03/how-to-tell-time-in-american-english.html How Indians Manage Time- http://blog.authenticjourneys.info/2014/10/managing-time-in-indian-meetings.html
Views: 829 Jennifer Kumar
"Happy Weekend" "What are your weekend plans?" These are two common ways I have heard people in Kerala, India greet each other on Fridays at work.Let's look at a few ways Americans use English to talk about the weekend with their colleagues at work. In this video, Jennifer Kumar from Authentic Journeys shares with you common American English questions and phrases used in official settings such as offices and small talk during meetings. In the video you will learn more than five different ways of talking about the weekend using American English ways of talking. Don't forget about your tone of voice! Especially for those watching on virtual teams, Jennifer will demo a few phrases in different tones so that you can practice tonal awareness. As you will be mostly interacting over the phone, the tone of voice is critical to ending the call on a happy note. With the weekend around the corner, it's in everyone's interest to be happy and sound happy! Keep a smile in your voice! Authentic Journeys has worked with over 1700 Indians on virtual and global teams. See our site for more information.
Views: 130 Jennifer Kumar
Spring forward and fall back - http://blog.authenticjourneys.info/2012/03/spring-ahead-fall-back-what-is-daylight.html Learn how the time change impacts global, offshored, co-located and distributed teams: Video Tutorials: What is Daylight Savings Time: http://blog.authenticjourneys.info/2015/03/video-tutorials-what-is-daylight-saving.html Why do we have time zones?- http://blog.authenticjourneys.info/2015/03/why-do-we-have-time-zones.html Spring Forward What is Spring Forward?- http://blog.authenticjourneys.info/2015/03/what-is-spring-forward.html Fall back Turn Back Time - November Marks the End of Daylight Saving Time- http://blog.authenticjourneys.info/2014/11/turn-back-time-november-marks-end-of.html Coordinating meetings at the end of DST- http://blog.authenticjourneys.info/2012/11/how-india-us-scheduling-is-impacted-by.html Time Management Expressions of Time/Disagreement- http://blog.authenticjourneys.info/2013/05/american-expressions-of-time.html How to Tell Time in American English- http://blog.authenticjourneys.info/2015/03/how-to-tell-time-in-american-english.html How Indians Manage Time- http://blog.authenticjourneys.info/2014/10/managing-time-in-indian-meetings.html
Views: 873 Jennifer Kumar
Many who are not American may know a few pieces of trivia about Thanksgiving, like it being a harvest festival and people eating a big bird. But, what are the other important aspects of Thanksgiving? I mention those elements in this video. I did miss two important things, watching the Thanksgiving Day parade on TV as well as football games.
Views: 332 Jennifer Kumar
Authentic Journeys provides training for cross-border, international, distributed, offshore and onsite expat teams. View this slideshow on the Authentic Journeys' blog http://blog.authenticjourneys.info/2016/01/building-global-teams-authentic.html Virtual and face-to-face training programs available for your teams or employees by getting in touch with us - http://www.authenticjourneys.info/contact-jennifer-kumar.php
Views: 545 Jennifer Kumar
Now a days many Indians work for foreign companies situated in India. Much of the context in working with the foreign clients or customers must be built from scratch and without understanding the cultural context or even meeting people from the target culture. Some of the professionals who work in these jobs also have to learn technical skills that do not apply in working in local jobs. Some of these skills may include accountancy, banking, legal matters and others. For instance, an Indian who may work as a tax preparer or a stock analyst for an American client (such as HR Block or Fidelity) would learn the technical skills in this job in India, but for the American way of doing it, not the Indian way, so if they ever want to change jobs, they would have to undergo new training or certification depending on the skillset. How can one build context and then change that context to a local environment? How can one build transferrable skills in these cases? Listen to some of the advice on these topics shared by Jennifer Kumar and Sarah Roost. Jennifer Kumar is the Managing Director of Authentic Journeys, helping Indians build context and successful business relations with American and Western counterparts. More at www.authenticjourneys.info
Views: 575 Jennifer Kumar
Jennifer Kumar presented at the Intelligent Outsourcing Conference in March 2016 in Kochi, India. The topic was "How to Avoid Mistakes in Offshore Outsourcing." Jennifer interviewed 10 CEOs of start up companies in India and the U.S. to showcase the information for this presentation. To get in touch with Jennifer Kumar: Website: http://www.authenticjourneys.info Video 20/100 Blog link: http://blog.authenticjourneys.info/2016/02/how-to-minimize-cross-cultural-risk.html Do you know that cross-cultural factors impact productivity and overall outcome of the delivery in offshore outsourced projects?? Listen to the video above to learn about some of the top cross-cultural mishaps that impact Indian businesses interacting with American clients, counterparts and colleagues. The tips and remedies you are looking forward to hearing more about are based on real-life and current evidence collected by an American citizen who has been working on the ground in India for the past almost five years consulting and collaborating with professionals such as yourself looking for solutions to pressing cross-cultural problems to improve business outcomes. Now a days a broader spectrum of industry sectors rely on outsourcing – spanning much beyond the traditional coding and call centers of the 1990s. In addition we must not ignore the wide range of highly skilled job profiles which are now outsourced - business analysts, software/solution architects, and multiple layers or management. The case studies shared, while broad enough to apply to any industry, stem from a wide variety of business services such as: Business Analytics IT, Software & Mobile App Development eCommerce & Consumer Retail Educational Services & Support Financial Planning & Investing Legal Services & Conveyancing Communications Infrastructure Planning Medical Insurance Administration Offshore Recruitment Whether you are just starting your offshore team or have been providing outsourced solutions for many years, there is something for everyone to learn in this thought-provoking session. Speaker, Jennifer Kumar, the Managing Director of Authentic Journeys based in Kochi (Infopark) has provided cross-cultural business solutions to over 30 companies in South India, positively impacting over 3,000 Indian professionals.
Views: 119 Jennifer Kumar
Visiting your business partners, colleagues or offshore team in Infopark (Kochi, Kerala, India)? Wondering where to stay that is an easy commute to and from the IT office park? In this video, Jennifer Kumar talks about the 8-10 hotels you can choose from, commute times to and from Infopark, and pros and cons of staying at each location. Learn more about Jennifer and her work with offshore Indian IT BPO, KPO and other outsourced and offshore teams at http://www.authenticjourneys.info Video 18 of 100
Views: 138 Jennifer Kumar
Taking road trips in the U.S. is fun! As driving is quite easy and fast on major highways, it's quite possible while driving, you may cross over state lines. At these junctures, you may see a Welcome Center. Did you ever wonder what a Welcome Center is? Jennifer Kumar, from Authentic Journeys, reports from a Welcome Center on interstate 81 south in Great Bend, Pennsylvania to share more about Welcome Centers. To learn more about Authentic Journeys' integrative and experiential cross-cultural corporate training programs see http://www.authenticjourneys.info
Views: 58 Jennifer Kumar
Nabil Albusaad Nabil is an inventor/entrepreneur from Iraq. Due to some problems he faced in Iraq, he moved to Dubai (UAE) for some years. During his years living here, he created a lot of useful inventions that were used in various settings and industries. He has been in Rochester, New York (USA) for the last several years educating people about his inventions. To get in touch with Nabil, e-mail him at: [email protected] List of inventions discussed and displayed: 1. Platforms 2. Concrete/Micro Silica Processing Machine (His design has saved the company over US$7,000 per month on their processing costs.) 3. Sand Purification Machine Cleans 1,000 tons of sand in 20 hours without water! 4. Animation platforms – The platforms, which are stored underground, are raised only when needed to have parties outside or outdoor social events. The platform and “room” under it are stored underground when not in use to avoid blocking the city skyline views. 5. Safety devices: Security cameras, door locks, alarms, paging systems. 6. Window shades/blinds systems: Good invention to prevent sun rays from entering the windows without fabric curtains. Good for climates with intense sun (he created this when he lived in Dubai). 7. Wall hanging and crafts sold on Ebay.
Views: 61 Jennifer Kumar
Do you want to know what the current small talk topics are before coming to the U.S.? Do you want to know how local people sound- their accent, their tones, their jokes before coming to the U.S.? Do you want to know more about the particular area of the U.S. you are moving to or visiting for business before you even go to the U.S.? The tips in this video will help you find free resources and gain confidence in listening comprehension and conversational fluency with your American counterparts. Jennifer Kumar, reports from Silver Lake State Park in New York State to provide you cross-cultural tips to help your global teams succeed. To sign up for virtual or face-to-face experiential and integrative cross-cultural business training through Authentic Journeys, come to our website at http://www.authenticjourneys.info Streaming radio: Online: http://streema.com/radios/search/?q=news+talk+United+States Download the app (if online, outside the U.S., some channels may not be available, but on the app they may be) http://www.iheart.com/
Views: 891 Jennifer Kumar
Traveling to India for work? As you plan your business travel in India, if entering business or IT parks is on your itinerary, then the tips in this video will save a bit of headaches. Jennifer Kumar, an American living in India since 2011, has visited IT parks (Infopark, Technopark, Smart Cities) in Kochi, Trivandrum, Chennai, Bangalore, Hyderabad, Mumbai and Kolkata. As many of these corporate parks have strict security protocol when entering the main gate and each respective building and company, Jennifer shares some tips can help save you time and headache in entering the parks so you can enter the offshore office on time. In addition to the tips in this video, do also get guidance from your onshore team, as each office park has varying security protocol. Jennifer Kumar is an American expat living and working in India. Through her company, Authentic Journeys, she works with Indian offshore teams and American onshore counterparts to build more effective teams and working relationships. Learn more at: http://www.authenticjourneys.info Video 24/100
Views: 208 Jennifer Kumar
Contact Us: https://www.authenticjourneys.info/contact-jennifer-kumar.php Are you wondering why your US clients or colleagues do not respond to your customer service approaches like those in your own country? If you work on an offshore team with U.S. clients, you may have wondered why Americans do not seem to understand your approaches? This program will help your U.S. facing team members to build better relations on a daily basis on international software teams. A 10-Week Program: Customer Service & Rapport Building With Americans This is a general syllabus that can be used with a variety of companies to start training employees in communication skills with American clients or customers. Managers with teams can elect participants to attend this training. These sessions are the most successful when participants are from the same company/team. Introductions & Small Talk with Americans E-mail Communication – Best Practices Skype and Phone Etiquette Voice Clarity, Delivery and Presentation Skills Tailoring Messages for Westerners, Persuasion Skills, Presentation Skills, Mocks & Role Plays Syllabus Flow: Each session is 1.5 hours. Sessions can be given once weekly or twice monthly, as your schedule allows. Ideally, all sessions should be given in the order noted. However, if time is short, the team can prioritize and choose the most important topics/sessions. Student Reflections or Homework: For each class there are two ongoing assignments. On a rotating basis, one participant per week will take notes of the session and distribute them by email to the participants. This improves written communication skills. Participants will start and continue to maintain lists of commonly used words or phrases they use or hear Americans use. These will be discussed later in the sessions. (This can be done every week or whenever it is required.) Audience Profile & Measure of Success: Audience Profile Sessions tailored for professionals with 5-25 years of experience. A maximum of 4 candidates can attend this session. The coach works together with management and HR to incorporate 360 Performance Review Scores and/or Customer Satisfaction scores to measure the outcomes and success of the training. Customized role plays: We will work with team leads or HR to create custom role plays or mocks based on your specific client need. Recordings during the training.** Trainer will record groups enacting mocks/role plays and give more detailed feedback Trainer will have access to recordings of client phone calls for analysis of real time communication Select employees can continue 1:1 or small group work with the trainer after the classroom sessions end Class Materials: Select worksheets will be provided within the fee structure. To customize the delivery, participants or team leads provide: Sanitized client emails Recordings of phone calls PPTs and demos Other client communications as required Special circumstances allow the coach to sit in live calls and give feedback just after the call completes. Recordings – A Note: Recordings – A Note Each session will be recorded and shared only with the participants of the training for review and analysis. Recordings are a good way for the participants to listen back to pick up anything missed during the sessions, and for other communication skills fine-tuning.
Views: 23 Jennifer Kumar
Let's look at this common question as it used in small talk conversations, or getting to know you types of interactions as well as it's use in global teams on teleconferences and virtual meetings. Jennifer Kumar will walk you through some tips on when to use this question and how to say it with the right tone or accent. After learning these tips, you will also improve your listening comprehension with U.S. counterparts, especially if they speak fast. This seemingly simple question "What is your name?" may not sound so clear when people say it fast. Jennifer will demonstrate this for you, and break it down so you will be able to confidently hear your global American English speaking team members. Have you ever been on a virtual team meeting and been unsure who was speaking, their name or what they said? Jennifer will share another way of asking 'What is your name?" that will assure the tone of the request is polite and collaborative (with a focus on using groups discussion skills). To learn more about how Authentic Journeys can help your India- US global team bridge the culture and communication gap, view our corporate cross-cultural training programs at: http://authenticjourneys.info/programs.html
Views: 250 Jennifer Kumar
Struggling with interacting fluidly with your US counterparts and clients? Let's work together to find a simple way to improve relations with your current, ongoing and future clients to improve communication and relationships! Contact me at: [email protected] web: www.authenticjourneys.info
Views: 245 Jennifer Kumar
Contact us: https://www.authenticjourneys.info/contact-jennifer-kumar.php If you work with Americans from offshore, this program is for you! Versions of this program has been given to over 2,000 professionals from over 35 different companies. Understanding the work culture and business norms of Americans will help your teams build a cultural context needed to work with confidence with your American colleagues and clients, even without stepping foot out of your own country. Learn more: http://authenticjourneys.info/programs.html Rapport Building with Americans at Work: An Introduction to US Office Culture: Rapport Building with Americans at Work: An Introduction to US Office Culture Jennifer Kumar Authentic Journeys authenticjourneys.info Introduction: Introduction Do you want to understand why Americans behave the way they do? If you are interested to learn more about the way Americans Think, Behave & Talk Read on to learn more….. 8-Hour Program Syllabus: 8-Hour Program Syllabus Objectives of this session are: Improve communication: Keeping clients updated English in work/professional settings Delivering negative messages Initiating and engaging in small talk to build trust. Listening and clear speaking skills Planning and executing meetings in the workplace, including meeting etiquette, and time orientation. 8-Hour Program Syllabus: 8-Hour Program Syllabus Participants will learn, discuss and practice: How to Meet, Greet & Make Small Talk 5 Important American Work Values Behaviors American Expect in Professional Relationships How to use English in Professional and Polite Ways How to Ask Questions & Give Feedback How to Take Initiative How to Be Crisp in Communication Audience Profile: Audience Profile Sessions tailored for professionals with 0- 25 years of experience. Interaction with US/Western Native English Speaking counterparts via phone, email, or in-person A maximum of 20 candidates can attend this session. Customizations: Customizations Customized role plays/case studies Recordings during the training.** Select employees can continue 1:1 or small group work with the trainer after the classroom sessions end Other Gauge of Costs: Gauge of Costs Session fees are set based on: Current rates Number of Participants Customizations Please contact us with your group details and requirements for your quote. Corporate Clients Portfolio: Corporate Clients Portfolio We are proud to have partnered with the companies on this slide to deliver a customized version of this program onsite or online. Other clients include: 123RPO, Suyati , eClerx , Microsoft, ThirdWave . *All logos and names used with permission. What People Learned: What People Learned " This was a unique training that helped me to build communication block by block and present it. I also learned the proper pleasantries and some phrases used by Americans (ex. "on the dot")." – Sunil Joseph “I learned how to start meetings on time, even if some people are not present.” “I learned how to plan a meeting and start a productive conversation.” "The most useful aspects of this training is that it relates directly to our job and it will help us to better think about things from the customer's perspective." – Den George Other Related Programs: Other Related Programs A 10-Week Program: Customer Service & Rapport Building With Americans Convince, Influence, & Negotiate with US Clients Accent Training Programs Individual coaching for select participants View all programs at: https: // authenticjourneys.info / programs.html Book Your Session Today! Contact us today!: Book Your Session Today ! Contact us today ! Jennifer Kumar, Managing Director and Facilitator is pictured above with participants in Kochi, India.
Views: 25 Jennifer Kumar